Dear Valued Poolosophy Members,
As most of you already know we have merged our companies to come together as one company called Poolosophy LLC. All existing customers will continue to have the same great service with your continued same monthly fee.
We are becoming a larger, more efficient company with upgraded technology to better your service and needs. Please bear with us as some changes are occurring for the better.
Starting March 26-27, you will receive your monthly bill from POOLOSOPHY LLC. Please make sure all payments have changed to reflect this company which will come from Poolosophers@gmail.com. Thank you in advance for saving this email address.
*Please mail all payments to:
P.O. Box 621, Estero, FL 33929
*Online Credit card payments will be available starting April 1, 2017.
You can now have all correspondences, questions and concerns directed to call or text 239-823-4088 1-855-5GO-SWIM (1-855-546-7946), or send an email to Poolosophers@gmail.com. Our office hours are Monday-Friday 8-5. If there are any emergencies after hours, we will do our best to get back to you as soon as possible.
Please note, any additional service call other than your weekly visit will result in a small service fee of $29.99 unless it is technical support like variable speed pumps or automation, which will result in a higher fee depending on the service needed. After hours service calls will have a service fee of $49.99 after 5pm Monday-Friday or weekends.
As we are organizing a more consistent route with the addition of new pools, your scheduled days may change accordingly. Your continued patience as we make this adjustment is greatly appreciated.
We again want to thank you for all the support you have given us over the years. Without you we wouldn’t continue to grow and be given this opportunity. We appreciate your patience now and look forward to continue working with you and your families. Please don’t hesitate to contact us with any concerns you may have.